Vartely.md is an online store that provides tourism services, especially accommodation services, sightseeing tours, and other recreational services by organizing various themed events for recreational purposes.

Security of personal data

Chateau Vartely SRL collects, processes, and uses personal data of clients. This data will be collected based on the client’s consent and will be based on legal requirements for the provision of requested services. Chateau Vartely SRL processes personal data in accordance with the provisions of the legislation and in accordance with the Privacy Policy. These data relating to the Payment Transaction will include, but not be limited to:

  • The client’s IP address;
  • The client’s name;
  • The client’s surname;
  • The client’s phone number;
  • The client’s email address;
  • The transaction currency.

Support Service

Chateau Vartely SRL offers its clients Support Service at the phone number 068 500 555. The Support Service working days are Monday – Sunday, working hours 08:00-22:00.

The Support Service provides consultation to clients regarding the services offered by the electronic store, payment methods, delivery, and revocation of the Payment Transaction/Transactions practiced. The Support Service is obliged to receive complaints from Buyers, to inform them about the status of the investigation process of the complaints, and, if necessary, to investigate the complaints.

How do we buy? Technology for making purchases

On the desired product/service page, select the quantity and type of product. Click on the ‘ADD TO CART’ button, available under the product images. The product is now available in the ‘SHOPPING CART’. This is accessible from the top right corner of the page. Hover over the link, or click, to discover the ‘SHOPPING CART’. Edit or continue with the reservation of services by clicking on the ‘CONTINUE’ button.

Enter the contact details and data for reserving the product/service:

The Buyer’s email address;

The Buyer’s phone number;

Then it is necessary to select the payment method.

Click on ‘CONTINUE’ to proceed to the secure payment platform.

How do we pay? Technology for payment transactions

Before proceeding to finalize the Payment Transaction, all parameters and basic conditions of the Sale directed towards payment must be made available to the Buyer:

The name of the product/service;

The price and quantity of each product/service within the Transaction;

The date for the provision of the products/services reserved online;

The total value of the order, equal to the amount of the Payment Transaction that the Merchant will initiate for the payment of the given Sale;

By using the reservation system, the Buyer confirms that they have read and agree to the commercial terms and conditions – prior to initiating the payment transaction.

Payment can be made through payment instruments offered by “Paynet Service” SRL. Online reserved Products/Services must be paid in full; otherwise, the service/product will not be provided.

After making the reservation, the Buyer will receive a confirmation with the assigned number of their reservation at the email address they provided.

The website www.vartely.md is secure. Chateau Vartely SRL does not store your personal data, account, or card data.

Service Provision and Cancellation Policy

Online bookings are a legally binding contract between the Buyer and Chateau Vartely LLC, which comes into force once the booking has been confirmed by email and payment has been successfully made in full.

In special cases or unforeseen situations, if Chateau Vartely LLC is unable to provide the service/product, the Buyer will be offered an alternative option or a full refund will be issued to the card.

When booking accommodation services, the Buyer must take into account the following aspects:

  • Breakfast is charged separately and costs 150 lei/adult.
  • Children up to 7 years old inclusive do not pay for accommodation if they sleep on the same bed as their parents.
  • Check-in: 2:00 PM and Check-out: 11:00 AM.
  • Pets are allowed for a fixed fee. In this regard, a request should be sent to reception@vartely.md, and guests will receive a regulation on accommodation with pets.

Note* The Château Vartely hotel has rooms and apartments equipped with air conditioning, flat-screen TV, and Wi-Fi internet access. Guest parking is free.

Cancellation Policy

After the Buyer enters payment data, confirms and authorizes payment, it will not be possible to make changes, revoke payment, or return the financial means related to this payment.

If the Buyer cancels the reservation 14 or more days before the date of service/product provision, the full amount will be refunded to the client’s card.

The online store www.vartely.md reserves the right to cancel the reservation in case of any technical problems. In this case, the full amount paid by the Buyer will be returned to the card.

Commercial relations between the beneficiary and Chateau Vartely LLC are officially regulated by the consumer protection authorities in concluding and executing distance contracts.

Privacy Policy

Customer data privacy is very important to us. Chateau Vartely LLC respects and protects its customers. The use of information provided by customers is presented below. If there are updates to the privacy policy, they will be posted on this page. We reserve the right to modify this privacy policy at any time.

Final and Judicial Provisions

Any dispute arising from the use of this service will be resolved amicably. In case of conflicts during the purchase, payment, or delivery of products purchased from Chateau Vartely LLC, which are not regulated by a point in this agreement, they will be resolved amicably within 30 working days from the written notification of the problem.

If the conflict cannot be resolved amicably, the jurisdiction belongs to the courts of the Republic of Moldova. By agreeing to these terms and conditions, the customer fully assumes these risks.